Terms of service

Last Updated: 25/09/2025

These Terms and Conditions govern your use of the website and the services provided by ThaiPor Store. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

1. General Information

2. Products and Prices

  • Product Information: We strive to provide accurate descriptions and images of the products listed on our website. However, there may be slight variations due to factors such as lighting or screen settings.
  • Authenticity: All products sold on ThaiPor Store are 100% authentic and are sourced directly from Thailand.
  • Custom Orders: We do not offer custom-made products at this time.

3. Ordering and Payment

  • Placing an Order: When you place an order on our website, you are making an offer to purchase products under the terms and conditions set out herein. We reserve the right to accept or decline your order.
  • Payment Methods: We accept the following payment methods:
    Credit/Debit Cards
    PayPal
    Other payment methods as available through the payment processor.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review the details and contact us immediately if there are any errors.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the destination and weight of your order. The cost will be shown during the checkout process.
  • Free Shipping: We offer free shipping within Portugal.
  • Processing Time: Orders will be processed and shipped within 1 business day from the date of order placement.
  • Estimated Delivery Times:
    Portugal: 3 business days.
    Europe: 3 business days.
    USA and International: 3 business days (or occasionally, 2 days for US and European orders).

  • Tracking: All orders come with a tracking number, which will be provided to you via email once the order is dispatched.
  • Express Shipping: We currently do not offer express or priority shipping.

5. Returns and Exchanges

  • Return Policy:


    You can return items within 15 days of receiving your order. The items must be in unused, unworn, and undamaged condition.


    The cost of returning the product is the responsibility of the customer unless the item is defective.


  • Exchanges: We do not offer direct exchanges. If you would like to exchange a product for a different size or style, please return the original item and place a new order.
  • Damaged or Defective Items: If the product arrives damaged or defective, we will cover the cost of return shipping and will either issue a full refund or send a replacement item.
  • Wrong Size or Change of Mind: If you order the wrong size or simply change your mind, you will be responsible for the return shipping costs.

6. Warranty and Guarantees

  • Product Warranty: We offer a standard warranty for any products that arrive defective. The warranty covers only manufacturing defects and does not cover damages caused by improper use or accidents.
  • Guarantee: Our guarantee applies to products that arrive in a damaged or defective condition. If this occurs, please contact us immediately to arrange a return and refund or replacement.

7. User Responsibilities

  • Account Information: If you create an account on our website, you are responsible for keeping your account information up to date and ensuring its confidentiality. You agree to notify us immediately if you suspect any unauthorized use of your account.
  • Prohibited Uses: You agree not to use our website for illegal purposes or in any way that could harm or disrupt the services we provide. This includes, but is not limited to, fraudulent activities, copyright infringement, or interference with other users' experiences.

8. Modifications to Terms and Conditions

  • Changes to Terms: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the updated date will be noted at the top of the page. We recommend that you review these terms periodically.
  • Binding Agreement: By continuing to use our website after any changes to these terms, you agree to the revised Terms and Conditions.

9. Privacy and Data Protection

By using our website and making a purchase, you acknowledge that you have read and agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data.

10. Contacting Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

11. Consent

By using our website, you consent to these Terms and Conditions and agree to abide by the rules and guidelines outlined above.